# Hotel website booking integration worksheet

Companion: https://www.ajjuiglesias.com/blog/hotel-booking-system-integration

Record account references and sample scenarios, not passwords, payment details or private guest records.

## Existing systems
- Property and operating contact:
- PMS, booking engine and channel manager:
- Additional reservation/payment services:
- Provider support and account owners:
- Supported website connection method and account eligibility:
- Reason for any custom development:

## Source and mapping
- Owner/source of descriptions, photos, availability and rates:
- Website room name and provider category identifier:
- Rate plan and occupancy assumptions:
- Inclusions and restrictions:
- Reviewer confirming business meaning:
- Source-unavailable behaviour:

## Guest and reservation journey
- Entry points and context passed:
- Date and occupancy handling:
- Price, currency, charges and policy presentation:
- Evidence of authoritative acceptance/confirmation:
- Payment versus reservation state explanation:
- Repeat action, timeout and recovery handling:
- Confirmation sender and duplicate prevention:
- Amendment/cancellation route and exclusions:

## Acceptance
- Approved test environment and provider arrangements:
- Labelled scenarios and expected results:
- Available, restricted and unavailable stays:
- Required room/rate and occupancy combinations:
- Mobile, interruption and recovery cases:
- Corresponding staff record checked:
- Supported amendment/cancellation checked:
- Test cleanup owner:
- Open issues and release decision:

## Operations
- Website owner and booking-configuration owner:
- Incident reporting route and provider escalation:
- Approved fallback and decision owner:
- Monitoring scope and limitations:
- Handover instructions and next review: